Refund policy

Last updated: 23 August 2026
We want you to be happy with your purchase. This policy explains when you can request a
refund and how it works. It does not limit any mandatory consumer rights that apply to your
purchase under applicable law.
Refund window
You may request a refund within 30 days of delivery.
How to request a refund
Email ahmed@kindspun.com with your order number and the reason for your request. If the
issue relates to a damaged, faulty, or incorrect item, please include clear photos so we can
review it quickly.
Damaged, faulty, or incorrect items
If your item arrives damaged, faulty, or different from what you ordered, contact us within 30
days of delivery with your order number and photos. Once confirmed, we’ll issue a replacement
or a full refund.
Approved refunds
If your refund is approved, you do not need to return the product and may keep it. Refunds are
issued to your original payment method within 5 business days of approval. Your bank or
payment provider may need extra time to display the refund.
Cancellations
Need to cancel? Contact us as soon as possible. If your order hasn’t shipped yet, we’ll cancel it
and issue a full refund. If it has already shipped, please use the refund process above once it
arrives.
Contact
For anything about refunds, email ahmed@kindspun.com.