Shipping policy

Last updated: 23 August 2026
This policy explains how and when your order is prepared, shipped, and delivered. Please read it
alongside our Refund Policy and Terms of Service.
Where we ship
We currently ship within the United States only. If an order is placed for delivery outside our
shipping area, we may cancel it and issue a full refund.
Order processing
Orders are processed and dispatched within 1–3 business days after your purchase is confirmed.
Orders placed on weekends or public holidays begin processing on the next business day. You’ll
receive a confirmation email when you order, and a tracking email once it ships.
Delivery time
Estimated delivery is typically 12–20 business days. Delivery times are estimates, not
guarantees, and can be affected by carrier schedules, customs clearance, and peak periods. If
we can’t meet the estimated window, we’ll contact you with a revised date and the option to
accept the delay or cancel any unshipped order for a full refund.
Tracking your order
Once your order ships, we email you a tracking number. Please allow a few days for the first
scan to appear. If tracking hasn’t updated for an extended period, email ahmed@kindspun.com
and we’ll follow up with the carrier.
Import duties & customs
If a carrier or customs authority requests an unexpected fee related to your order, please
contact us at ahmed@kindspun.com before making payment so we can investigate.
Lost or delayed shipments
If an order hasn’t arrived and tracking shows no movement well beyond the estimated window,
contact us. For shipments still undelivered 45 days after dispatch, we’ll arrange a re-shipment or
a full refund.
Damaged in transit
If your item arrives damaged, email us within 30 days of delivery with your order number and
clear photos, and we’ll arrange a replacement or refund.
Contact
Questions about shipping? Email ahmed@kindspun.com